Shipping & Delivery

Delivery Times

  • UK: 2–4 business days
  • Europe: 4–8 business days
  • US & Canada: 5–10 business days
  • Rest of World: 7–14 business days

Shipping Costs

Shipping is calculated at checkout based on your location and order size. All orders include tracking and are shipped via trusted carriers.

Where We Ship

We ship internationally. For new customers, we only ship to the billing address or a verified company address to ensure security and prevent fraud.

How do I track the status of my order?

Once your order has been shipped, you will receive a confirmation email with tracking details. If you placed the order using an account, you can check the status under “Orders” after logging in.

My tracking number does not work or does not exist. How can I track my order?

Sometimes tracking details can take up to 24 hours to sync with courier systems. If your number shows as “non-existent,” please check again after a day.

Do you deliver to post office boxes or use freight forwarders?

Unfortunately, we cannot ship to PO boxes, mail hold addresses, or via freight forwarders.

Do I have to pay taxes and duties?

For EU and UK orders, local VAT is included. Many other countries are shipped on a DDP (Delivery Duty Paid) basis — no extra charges upon delivery.

DDP Countries include: USA, Canada, UK, Australia, Japan, UAE, China, and more.

All other countries are DDU (Delivery Duty Unpaid) — taxes are not included and must be paid by the recipient.

Is my delivery insured? (US only)

Yes. All US shipments are insured against theft or damage during transit. If your parcel arrives damaged, please refuse delivery or sign with a note about the condition.

Missing Items

If your package arrives incomplete, contact us with:

  • Photos of the outer package (multiple angles)
  • Photos of the contents
  • Delivery method and condition of the parcel

Please keep all packaging materials until the courier's investigation is complete.

What happens if I am not at home when the parcel is delivered?

The courier will attempt delivery up to three times. If unsuccessful, the order will be returned to our warehouse.